Help as Knowledge Management: Taking Care of Scarce Resources through Informal Encouragement.  

A presentation given by JD at ERIM in Ann Arbor, MI, on Dec. 11, 2000

JD again appears with Dr. Mel LeBaron on  the Internet "radio" talk show, The Corporate Society: Leadership and Beyond, on Talk2k.com 

JD goes further into issues of knowledge management in today's companies

JD's interviwew with Dr. Mel LeBaron on the Internet "radio" talk show, The Corporate Society: Leadership and Beyond, on Talk2k.com

JD discusses his ideas about the importance of effective knowledge management in today's fast-changing organizational environment.

Groupware implementation: reinvention in the sociotechnical frame

Co-authored with Dr. Tora K. Bikson, this paper describes the implementation of a group decision support system at the World Bank from a sociotechnical design perspective

Development of On-Line Distance Learning

Co-authored with Dr. Jill Nemiro, this paper discusses problems and possibilities in using distance learning tools in graduate education.

The Role of “Help Networks” in Facilitating the Use of CSCW Tools

This paper discusses how people in organizations work together to learn and use information tools, and how organizations can either help or hinder this process.

Physical and Organizational Spaces:  Work and Help in the Electronic Workplace.

This online presentation describes a further analysis of the "help study" data to help understand how physical distance and organizational structures interact in the development of helping relationships.

Scientific And Technical Information Transfer In Aerospace: A Survey Of U.S. Aerospace Scientists And Engineers

This report describes conclusions from a large-scale survey of scientists and engineers about the effectiveness of NASA's various technical information sharing efforts.

Case Studies Of Technology Use In Adult Literacy Programs

This selection of two chapters from a full study sponsored by the US Office of Technology Assessment (co-authored with Dr. Lynne Markus) reports on how information tools are being used to teach adults to read, and some of the policy and organizational issues and constraints involved.

Blue Information Highways: Researching Social Networks For Fun, Profit, And Good Works

This online presentation discusses how the use of social network analysis can help organizational researchers understand many useful things about communication and knowledge exchange.

Uses and limitations of communication network analysis in the evaluation of CSCW applications

This paper discusses how analysis of social networks contributes to understanding how organizations use new computer tools.

Scientific and technical information exchange: issues and findings

This report to the National Science Foundation discusses how government and organizational policies help and hinder knowledge exchange.

Glue, lube, and money: alternative metaphors for making sense of organizational information and communication

This paper (still in draft) discusses how different ways of thinking and talking about information may affect how we absorb and use new knowledge.

Integrating New Tools into Information Work: Technology Transfer as a Framework for Understanding Success

This book chapter, co-authored with Dr. Tora K. Bikson, discusses how basic ideas in the technology transfer literature interact with how new information tools are implemented and used.

Diffusion, Technology Transfer, and Implementation: Thinking and Talking About Change

This paper discusses how the language we use to talk about organizational change critically affects what we do about it.

Work Group Structures and Computer Support: A Field Experiment

This article, co-authored with Dr. Tora K. Bikson, discusses the results of a large-scale field experiment relating to how the use of different kinds of information tools affects both the work and the structures of groups.

CSCW in the Real World: A Management Information Systems Perspective on CSCW

Tutorial notes from a workshop presented by JD and Dr. Lynne Markus at the 1994 Conference on Computer Supported Cooperative Work, Chapel Hill NC, 23 October 1994

Issues in Using the Concept of 'Adoption of Innovations'

An early paper discussing some of the problems with adoption as a measure and suggesting an implementation framework as an alternative

The great picture by Veronese called "Dinner in the House of Levi"

No, JD didn't paint it, but he thought that a little great art wouldn't hurt any of you...